Nova Med specializes in professional medical and beauty equipment, including advanced laser systems like the Ultrapulse CO2 Fractional Laser and Pico Second Laser. Our products are designed for professionals in the beauty and medical industries, offering solutions for skin tightening, pigmentation treatment, scar reduction, and more.

Our headquarters is located at 155 Northboro Rd, Southborough, MA 01772, USA. We provide sales, distribution, training, and technical support from this location to clients across North America, South America, and Europe.

Yes, we offer comprehensive training at our Massachusetts training center. This includes hands-on sessions to ensure you are fully prepared to operate our equipment safely and effectively. We also provide ongoing technical support after the purchase.

Most orders ship within 20 business days. For international shipments, delivery times may vary depending on customs and local regulations. If you need your order sooner, please contact us directly to explore expedited shipping options.

Yes, we ship internationally. However, please be aware that customs and tariffs may apply based on your country’s regulations. You are responsible for covering any additional customs fees or tariffs upon the arrival of your order.

6. Can I return custom-made products?

Unfortunately, custom-made products cannot be returned unless they are damaged or incorrect upon arrival. If there is an issue with your custom order, please contact us within 3 days of receiving it, and provide photos of any damage or defects.tent

If you receive a damaged or defective product, contact us at with@novamed-global.com within 3 days of delivery. Please provide your order number and photos of the damage or defect, and we will work to resolve the issue with a replacement or refund.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers. All transactions are processed securely through encrypted connections.

Yes, we offer full customization on many of our products. You can submit your own designs or work with our team to modify existing artwork to meet your needs. Simply indicate your customization preferences when placing an order, and we’ll handle the rest.

Yes, we offer wholesale pricing for bulk orders. For more information about our wholesale options, please contact us at with@novamed-global.com or inquire directly through our website.

Yes, all Nova Med products come with a warranty. The length and terms of the warranty vary by product. Please refer to your product manual or contact us for specific warranty information.

You can reach us via email at with@novamed-global.com or by phone at (9801). We’re also available through our website’s contact form for any inquiries regarding orders, technical support, or general questions.